Privacy Policy

We are a B2B manufacturer and exporter of nutmeg essential oils based in Indonesia. This policy covers data collected through our public website, our sample request form, and direct communication channels such as email and WhatsApp. It does not cover third-party websites linked from our site.

Inquiry data. When you request samples or contact us, we collect the information you provide voluntarily: full name, company name, country, business email, WhatsApp number, products of interest, intended application, required specifications, courier account number (if provided), and any message or notes.

Usage data. When you browse the site, we automatically receive standard technical data such as IP address, browser type, device type, referring page, and pages visited. This is processed through Google Analytics in aggregate form.

Cookies. We use a small number of cookies for analytics and basic site functionality. See "Cookies & tracking" below.

• Respond to your sample request, quotation, or inquiry.
• Send Certificates of Analysis (COA), MSDS, GC-MS reports, and shipping coordination.
• Maintain an ongoing B2B relationship with prospective and existing customers.
• Understand how visitors use the site so we can improve content, performance, and structure.
• Comply with applicable legal, tax, and export-documentation obligations.

We do not use your data for automated decision-making or profiling, and we do not sell your information to third parties.

Inquiry data is handled by our sales and export team only. Email correspondence is delivered to export@nutmegoilanisonangatsiri.com and is accessed through authenticated, password-protected accounts. We apply reasonable technical and organizational measures to prevent unauthorized access, disclosure, or loss of data. No method of transmission over the internet is 100% secure, but we work to use commercially acceptable means to protect your information.

We rely on a small number of trusted service providers, each with their own privacy practices:

• Google Analytics — measures aggregate site usage. Governed by Google's privacy policy.
• WhatsApp Business (Meta) — used for direct buyer communication when you initiate a chat. Governed by WhatsApp's privacy policy.
• Couriers (DHL, FedEx, EMS) — receive the shipping address and contact details required to deliver samples or commercial shipments.

We use cookies set by Google Analytics to understand how the site is used. These cookies do not identify you personally. You can disable cookies in your browser settings or install Google's opt-out browser add-on. Blocking analytics cookies does not affect your ability to browse the site or submit an inquiry.

We keep inquiry data only as long as needed to serve the business relationship — typically for the duration of active communication plus a reasonable archival period for audit, shipping records, and export documentation. You can ask us to delete your data sooner at any time (see "Your rights").

You have the right to ask us to:

• Confirm what personal data we hold about you.
• Correct inaccurate or outdated information.
• Delete your data, where we are not legally required to retain it.
• Stop receiving further communication from us.

To exercise any of these rights, contact us using the details below. We will respond within a reasonable time frame.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates the most recent revision. Material changes will be highlighted on this page.

For any privacy-related question or request, please reach out: